Privacy and Personal Data Processing Policy

We may collect the following types of information:

Information provided directly

Full name, email, company name, and data in forms or direct communications.

Information collected automatically

IP address, unique identifiers (IDFA/AAID), device type, operating system, usage data, crash logs, and interaction metrics.

Processing is performed based on:

• The user's consent.
• The execution of a contractual or pre-contractual relationship.
• Compliance with legal obligations.
• ProTechVital's legitimate interest to maintain and protect its services.

Your data will be used to: provide and maintain services, technical support, improve user experience, statistical analysis, security, send critical updates, and commercial communications (under authorization).

We do not sell or rent your data. It is shared only with:

• Data Processors: Technology providers (Google, AWS, cloud infrastructure) under strict confidentiality agreements.
• International Transfers: Data may be processed on servers outside Colombia (USA/EU) under adequate protection standards.
• Legal Compliance: Requirements from authorities or judicial processes.

You have the right to know, update, rectify and delete your data, request proof of authorization and revoke it. To exercise them, write to: hi@protechvitalsolutions.com.

In compliance with Apple and Google, you can request the deletion of your account through:

• The "Delete Account" option within the settings of our apps.
• Request to the email hi@protechvitalsolutions.com.

We use SSL/TLS encryption, access controls, and administrative measures to protect your information.

We do not intentionally collect data from children under 18 years of age. We use cookies to improve navigation, which you can block from your browser.